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Oz Essentialz is committed to providing you with efficient and timely service. During business days, we strive to process and dispatch orders within 12 hours.

We kindly ask that refunds or cancellations of orders solely due to potential carrier delays be avoided. Once your order leaves our warehouse, it has embarked on its journey to you.

Should you require assistance with your order, please don't hesitate to contact our dedicated customer support team. For efficient resolution, please include your order number beginning with "#OZ" in your inquiry.

Happy shopping!

Thank you.